AI Chatbots For B2B SaaS: The Top 5 Tools For Business Growth In 2023

Innovative artificial intelligence chatbots are being released by businesses to enhance communication with consumers and staff. Over 1.4 billion individuals are currently interacting with chatbots. Market research, customer support, and even office work are just some activities where chatbots equipped with artificial intelligence may be automated. Competition in the chatbot sector has increased as more businesses enter the market to accommodate the growing need for these tools. We’ve compiled a list of the best 5 AI chatbots for various business purposes as a resource for companies of all sizes. Five of the top chatbots available to the general public will be highlighted.

What is an AI chatbot?

Artificial intelligence (AI)-powered chatbots employ natural language processing and harness semantics to comprehend the meaning of what a person is saying. Chatbots powered by artificial intelligence have made communication more natural and conversational. In contrast, basic chatbot technology advances the discussion via bot-prompted keywords or UX components like Facebook Messenger’s recommended answers. The superior intelligence of today’s chatbots results from their use of cutting-edge artificial intelligence technologies.

Read more: How to Maximize Your Business Performance through AI-SaaS Integration

How does the chatbot works?

Chatbots can comprehend and react to human input thanks to natural language processing (NLP) and machine learning (ML) algorithms. They can recognize and respond to certain words or phrases because they have been programmed with rules and reactions. Developing a unique chatbot flow is similar to conducting split testing. A chatbot must first evaluate the user’s input to begin a discussion. After that, it compares the user’s intent to a set of rules and potential replies to provide the most appropriate action. The chatbot enhances its linguistic abilities using a combination of machine learning and interaction with human users. It also collects information from other sources to better serve its users.

How chatbot software helps businesses

Many companies today use automated software or human operators to deal with the influx of client emails and live chats. Is there a pressing demand for chatbot software at these companies? When you use a chatbot, you can achieve the following goals:

• Speeding Up Conversational Responses
• Assist clients outside of regular business hours
• Help motivate and appreciate the people who handle customer service.
• Save money on salaries.
• Achieve higher levels of client satisfaction.
• You should make the customer feel more like themselves.
• Do what you can to clear the way for potential future sales.
• Put your best customer service agents in charge of the trickiest calls.
• Make an effort to become more proactive in your search for solutions.

Dig deeper: How to Manage Risks in Software Development

Five most popular AI chatbot SaaS tools

Popular AI chatbot applications for your website or other platforms include:

1. Chatfuel

Chatfuel was released in 2015 to simplify the process of creating bots. As a result, it is now the de facto standard for developing bots that can communicate with people across many platforms, including but not limited to Facebook Messenger, Instagram, and websites. It’s among the most widely used chatbot platforms now on the market. Profits may be increased with the help of Chatfuel, a program that streamlines and automates customer service and advertising. Many different types of organizations, from startups to multinationals, are among Chat fuel’s satisfied customers. Although the company has many clients, some of the more well-known ones are Adidas, TechCrunch, T-Mobile, LEGO, and the Golden State Warriors.

Features:

• It uses AI to provide quick solutions to users’ frequently asked questions (FAQs).
• Try pinging a human operator instead for questions your chatbot can’t seem to crack.
• This feature ensures you never miss a chat with a client and can provide timely assistance anytime.
• If you need more time to create a chatbot using Chat fuel’s platform, you may engage their agency to do it for you.

Pros:

• Printable examples available at no cost
• offers a no-cost alternative to using
• Tutorial videos are now readily available and easy to acquire.
• Compatible with Zapier, Calendly, and Stripe.
• Feedback collection
• Analytics
• Adjustable chat bar

Cons:

• Meanwhile, there is no app available for download.
• There is not enough supporting evidence.

2. Chatbot

Thanks to ChatBot’s intuitive drag-and-drop interface, you can quickly and easily construct your chatbot from scratch or modify an existing one to suit your needs. Enhancing the usability of casual encounters is feasible, which might lead to deeper ties with consumers and increased sales. With just a single click, ChatBot can be integrated with various channels and platforms, including Facebook Messenger, Slack, LiveChat, WordPress, and more. It’s a handy tool in and of itself; it might be tremendously helpful when used to deliver programmed replies that lead to more investigation and debate.

Features:

• The user-friendliness of the site’s interface, including its menus, links, media, and animations, will wow your clientele.
• Create groups, observe their interactions, and conceal information.
• Adjust the style until it fits in with the rest of your website or brand.
• A public API and webhook support pave the way for versatile interaction with external programs.
• To hone your social abilities, try expanding the number of ways you communicate with others. Mix in with the shows you already watch and enjoy.
• Chatbots with artificial intelligence-managed context management can carry on natural-sounding discussions.

Pros:

• You will not have to pay anything for your first two weeks here.
• Designs that are easy to alter
• Image Retouching Programs
• The ability to work well with a wide range of other elements
• Quite a few sites to get knowledge from
• Adjustable chat bar
• Presentation and evaluation of findings

Cons:

• No option does not incur some financial expense.
• For this purpose, a specialized app is available on mobile devices.

3. Intelliticks

A chatbot like Intelliticks can give insights about client behavior. The ability to receive personalized product suggestions has just been available to shoppers. It provides a suite of analytical tools for monitoring repeat customers. Real-time analytics offer a picture of how clients interact with your business.

Features:

• Talk to site visitors whenever they write in, even if your support staff sleeps.
• You can eavesdrop on conversations between robots and humans and take over if things are going well.
• AI should be employed to address the seemingly unending number of client inquiries.
• Prioritizing leads in real-time based on their potential worth.
• Put yourself in the protagonist’s position.
• Primary and elementary understandings.
• You can push all your leads and discussions into your CRM through a straightforward integration.
• Learn more about why people are eager to get in touch with you.

Pros:

• Offers a no-cost alternative to using
• Assistance from the community
• A paid premium service with a no-risk demo
• Example files that have already been made
• Zapier integrates with several popular customer relationship management systems.
• Resource for Documentation and Support
• For this purpose, a specialized app is available on mobile devices.

Cons:

• There are significant constraints on customization.
• Currently, support for several languages is unavailable.

4. Drift

Drift is a conversational marketing platform that utilizes bots to facilitate communication. Drift’s chatbot solution is creative and might be very helpful in the marketing, sales, and support industries.

• Intelligent, adaptable, and conversational robots
• Conversational robots fueled by artificial intelligence.
• Distinctive Characteristics of the Intended Consumer Base
• Analysis and data display interfaces
• Having the Necessary Leadership Qualities
• Make plans to meet up.
• For comparative testing
• Structured wiring that maximizes efficiency
• Collaboration with Salesforce
• Parallel construction of linguistic structures

Drift’s capabilities are beyond those of regular chatbots because of its A/B testing and lead routing capabilities. The biggest customer complaints are Drift’s pricing and the product’s complexity. The platform’s extensive functionality and cumbersome setup might be daunting for teams.

5. ProProfs chat

Live chat software allows you to communicate, engage, and convert with customers anytime because it is built for continual automation. When a company needs instant assistance with online sales and customer service, ProProfs Chat might be a beneficial tool. Businesses may use this program to automate customer service, improve lead conversion rates, and raise revenue by designing conversational interfaces specific to each user.

You don’t need to know how to use ProProfs to make a chatbot. ProProfs Chat helps create a positive CX by speeding up interactions between agents and consumers. Conversation settings may be modified rapidly. Boost the frequency with chat invites, personalized welcomes, and guided tours appearing in pop-up windows. Chatbots may recognize clients by name and suggest items based on their preferences. Get your answers to clients’ inquiries instantly by stocking the chat widget with pre-written responses and links to relevant self-help materials.

Also read: 10 Best Market Research Tools to Grow Your Business [2022]

What are the core functionalities of a chatbot platform?

There are four main features to look out for when choosing a chatbot platform. I’ve included some sample questions for your perusal.

1. Compatible with multiple channels

Companies with foresight realize that customers like having several channel options because it provides them more control over their interactions with the business. Since this is the case, the success of an AI chatbot depends significantly on the platforms it can operate on. Social media, your website, your mobile app, and other messengers like Slack or Telegram should all be available for the use of chatbots for communication between staff and consumers.

AI-powered chatbots can learn and improve when your customer-facing and internal service channels are linked. Be that your chatbot can communicate with the various customer care, sales, and marketing tools your company employs. Then you’d have to develop anything once for widespread use. An API will allow you to leverage the robust bot experience across your channels, including those that don’t natively support bots.

2. Able to collect key lead and customer data

Chatbots and other conversational interfaces benefit from the context provided by the user. A bot can lessen consumers’ wait times and the number of times they must repeat themselves by providing operators with context. A successful chatbot should be able to gather critical customer information, enter it into the appropriate ticket forms, and provide any necessary context or conversation history to a human agent. You need to make sure that the information your bot gathers can be used by more than just agents, such as a customer relationship management system or other applications. For example: 

• Suppose you see that Rose has added a necklace to her shopping cart. By sending this information to a marketing automation platform, you may send her more relevant and engaging email promos.

• Bob, an IT buyer, has been added to the sales CRM as a lead after he asked for a demonstration.

• As a client in need, Kim is eager to get answers to her questions as quickly as possible. Thus she must be connected with the appropriate specialist.

Our messaging platform is flexible enough to accommodate payment processors, third-party bots, and artificial intelligence, making it ideal for cutting-edge uses.

3. Seamless bot-to-human handoffs

Never let a consumer drop out because they couldn’t reach a human being when they needed help. One who has an urgent desire to get in touch with a human being but is prevented from doing so is a depressed client. A customer service robot can’t answer every query; a natural person better discloses specific details. With triggers, automation, and protocols, help desks may better organize and prioritize instances needing human intervention. Customers of high value may immediately connect with a human salesperson with access to their whole transactional history. Still, only some things need to be operated by hand. Chatbots with sufficient artificial intelligence may be able to determine on their own whether or not a question requires a human answer.

4. Easy to integrate with your customer service platform

Bots’ efficiency depends on the reliability of the systems that run them. Chatbots developed on top of the AI’s platform benefit from the AI’s ability to gather, analyze, and learn from data in other systems. The quality of the chatbot’s customer service is proportional to the quality of the customer service software it uses. Remember that chatbots are simply one piece of your customer communication strategy and that your support platform is more vital than the bot itself. A robust back-end customer care platform is essential for understanding who is reaching out, why they are reaching out, how often they need help, and how to resolve their issue when a bot can’t.

You may have your chatbot produce tickets automatically based on the information it gleans from chats and offer agents context before they answer if you integrate it with your ticketing system. Further, with the help of AI, your chatbot can provide your agent with suggested responses, knowledge base articles, and other resources. An agent will already be registered into your support platform and have all the appropriate context when they take up a problematic assistance request from a bot discussion. With this consolidated hub, you can monitor how your bot influences agent productivity and other metrics critical to your support operations.

Conclusion

In conclusion, AI chatbots have proven to be a valuable tool for B2B SaaS companies to drive business growth in 2023. With the right technology and implementation, chatbots can help streamline processes, improve customer experience, and enhance the overall efficiency of a business. At NeoITO, we understand the importance of harnessing the power of AI for business growth, which is why we offer top-notch tools and services to support companies in their journey toward success. Our expert team is dedicated to helping businesses tap into the full potential of AI chatbots, driving growth and scalability.

FAQ’s

1. What is an AI chatbot, and why is it essential for B2B SaaS?

An AI chatbot is a software program that uses artificial intelligence and machine learning to interact with customers, answer questions and perform tasks. It is essential for B2B SaaS because it can improve customer engagement, reduce operational costs and improve overall business growth.

2. What are the top 5 tools for AI chatbots for B2B SaaS in 2023?

The top 5 tools for AI chatbots for B2B SaaS in 2023 are:

• MobileMonkey
• Tars
• ManyChat
• Drift
• Botsify

3. How can an AI chatbot help improve business growth?

An AI chatbot can help improve business growth by increasing customer engagement, providing 24/7 support, automating repetitive tasks, personalization, and delivering insights and data for informed decision-making.

4. What are the benefits of using AI chatbots for B2B SaaS over traditional customer support methods?

The benefits of using AI chatbots for B2B SaaS over traditional customer support methods include increased efficiency, improved customer satisfaction, reduced operational costs, and increased scalability.

5. Can an AI chatbot replace human customer support?

No, an AI chatbot cannot replace human customer support. AI chatbots are designed to assist and enhance human customer support, not replace it. Businesses need to have a balance between AI chatbots and human customer support for the best customer experience.